Terms of Service

About the service and who runs it

Salesman is software that helps a business keep its customer conversations together. You connect your WhatsApp Business number, Facebook Page, Instagram professional account and Google account, and Salesman brings your contacts, conversations and follow-ups into one workspace with an AI assistant that can draft replies and answer questions.

The service is operated by PT Artha Artifisial Digital (Perseroan Perorangan), based in Indonesia (“Salesman”, “we”).

Accepting these terms

By ticking the consent box at signup, creating an account or using the service, you confirm that you have read, understood and agree to these Terms of Service and the Privacy Policy, which is part of them.

We record the version of the documents you accepted and when. If you do not agree, do not use the service.

Who can use Salesman

You must be at least 18 years old and legally able to enter a contract. You confirm this at signup. If you use Salesman for a business, you confirm that you are authorized to act for it.

We may close an account created by someone who does not meet these requirements and delete its data.

Your account

Give accurate, current information, keep your credentials private, and do not share access to your account. One account is for one person.

You are responsible for everything done through your account. Tell us at once if you suspect unauthorized access.

Connected accounts and third-party platforms

Salesman works through accounts you connect on other platforms: WhatsApp, Instagram and Messenger (Meta), and Gmail, Google Drive and Google Calendar (Google). When you connect one, you confirm that:

• you own it or are authorized to connect it;
• you will follow the terms and policies of that platform, including Meta’s business messaging terms and Google’s API and account policies; and
• you understand that each platform sets its own rules and limits, such as the window in which you may reply to a customer.

Those platforms can change their rules, revoke access, or have outages. We are not responsible for what they do, and a connection can stop working without any fault on our side. When that happens, Salesman shows the account as needing attention so you can reconnect it. You can disconnect an account at any time in Connector.

Messaging your customers

You decide who you message and what you say. You are responsible for having the consent or other lawful basis to contact your customers, for honoring opt-outs, and for following the anti-spam, consumer protection and data protection laws that apply to you.

Salesman sends replies within the windows the platforms allow. This release does not send proactive campaigns or messages outside those windows.

Your customers’ personal data in your workspace stays your responsibility, as the Privacy Policy explains.

AI output

Salesman’s replies come from generative language models. They can produce wrong prices, invented details or promises you did not intend. This is a property of the technology, not a guarantee of performance from us.

You are responsible for the messages sent from your workspace. If you turn on automatic replies, the AI answers on your behalf, and you should keep your business knowledge and instructions accurate and current. You can take over any conversation at any time, which pauses the AI for that conversation. Report wrong output through the contact below and we will look into it.

Plans and payment

Where a paid plan applies, its price and usage limits are shown on the pricing page and at checkout. Prices are in Rupiah and include applicable taxes unless stated otherwise.

• Automatic renewal. A subscription renews at the end of each period unless you cancel before the current period ends.
• Cancelling. You can cancel at any time in account settings. Access continues to the end of the period you paid for.
• Payment. Payments are processed by a third-party payment provider. We do not store full card numbers.
• Price changes. We may change prices with at least 30 days’ notice before they apply to your next renewal.

What you may not do

You may not:

• send spam or unsolicited bulk messages, or break the rules of Meta, WhatsApp, Google or any connected platform;
• access another person’s account or try to get around the security of the service;
• collect data from the service in bulk, including with automated tools;
• resell, rent or redistribute the service without our written permission;
• use the AI to deceive people, impersonate someone, or produce unlawful, harassing or misleading messages;
• upload material that breaks the law or another person’s rights; or
• interfere with how the service runs or place an unreasonable load on it.

Intellectual property

Salesman and its licensors own all rights in the service, software, interface, brand and original material. You receive a limited, non-exclusive, non-transferable right to use it while you have access.

You keep your rights in the content you bring into Salesman. You give us a limited permission to process that content as needed to run the service for you.

Availability and changes to the service

The service is provided “as is” and “as available”. We may change, add or remove features for improvement, maintenance or other operational reasons.

If a change materially reduces a core feature of a paid plan you are on, we tell you first.

Suspension and ending your use

We may suspend or end your access if you break these terms, if the law requires it, or if it is needed to protect the security of the service and other users.

You can stop using Salesman and delete your account at any time. How data is handled afterward is covered in Deleting your data.

Liability and compensation

Under Article 19 of Law No. 8 of 1999 on Consumer Protection, we are responsible for compensating loss that is shown to result from our failure to meet these terms, for example a system failure that comes purely from our side. You can raise a complaint through the contact below, and we respond and follow up as quickly as we can.

This does not apply to the extent that loss comes from your own decisions rather than from a failure of Salesman, including messages you or your automatic replies sent after you chose not to check them, and your choice to use the service without the checks these terms ask you to make (see AI output and Messaging your customers).

We are also not responsible for loss that comes solely from events outside our reasonable control, such as failures at third-party infrastructure or platform providers, problems with your internet connection, or force majeure.

For loss that is our responsibility under this section, compensation is limited to the fees you paid us in the 12 months before the event that led to the claim. This limit does not apply to loss caused by our intent or gross negligence, to death or bodily injury, or to anything that the law does not allow to be limited or waived.

This section does not reduce your rights under the Consumer Protection Law, does not remove criminal liability under the law, and does not stop you from complaining to the Consumer Dispute Resolution Agency (BPSK) or a competent court (see Governing law and disputes).

Personal data

How we process personal data is set out in the Privacy Policy, which follows Law No. 27 of 2022 on Personal Data Protection. It covers the lawful bases, how long we keep data, transfers outside Indonesia and your rights.

Changes to these terms

We may update these terms as the service or the law changes. Each version has a number and an effective date at the top of the page.

For material changes, we notify you by email or in the app at least 30 days before they apply. Continuing to use the service after a change takes effect means you accept the updated terms. If you do not accept them, you can cancel before the effective date.

Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia, in line with Article 18A of Law No. 1 of 2024 on Electronic Information and Transactions.

We will first try to settle any dispute by discussion within 30 days of a written notice sent through the contact below.

Under Article 45 of the Consumer Protection Law, you are free to choose the next step: the Consumer Dispute Resolution Agency (BPSK) where you live, or the South Jakarta District Court. These terms do not reduce your rights as a consumer under applicable law, including the right to choose between those routes.

Contact